# Importing Bookings with AI
> Source: https://www.fuze-store.com/docs/store/ai-connections/importing-your-bookings

# Importing Bookings with AI

Bookings arrive everywhere — messages, a phone call scribbled on a pad, a
spreadsheet from an event. If you've connected an AI assistant, you can hand it
the lot and ask it to put them in the calendar. You get a preview of every
booking it would create, and **nothing is written until you approve it in the
chat**.

  No email and no SMS goes out for an imported booking. Nobody gets a surprise
  confirmation for a time you haven't checked yet. **You confirm with your
  customers yourself**, the way you already do.

## Before you start

  
    Follow [Setting up an AI connection](/docs/store/ai-connections/setting-up-oauth)
    if you haven't already.
  
  
    On the approval screen, tick **Booking Import**. It is never granted
    automatically. See [Understanding permissions](/docs/store/ai-connections/understanding-scopes).
  
  
    An appointment needs a service that already exists in your store. Add them in
    **Bookings → Services** before your first import. See
    [Managing bookable services](/docs/store/pos/event/managing-event-services).
  

  Imports only work if you granted the matching **Import** permission on the
  Fuze Store approval screen when you connected. If you unticked it — or you're
  not sure — reconnect and leave it ticked. See
  [Connecting ChatGPT](/docs/store/ai-connections/connecting-chatgpt).

## How it works

  
    Paste the messages, share a photo of the booking sheet, or upload a
    spreadsheet. Ask the AI to add them to the calendar.
  
  
    It reads the names, dates, times, and services, and lists every booking it
    would create. Nothing has been written yet.
  
  
    Read the dates and times against what you were sent. If something's wrong,
    correct it and ask for a new preview. The preview expires after **15
    minutes** — shorter than other imports, because a calendar moves.
  
  
    On approval every booking is created in a single batch.
  
  
    Nothing was sent on your behalf. Message them yourself.
  

## What it can create

| Type | Needs |
|---|---|
| **Appointment** | A service that already exists. Optionally a specialist |
| **Reservation** | A party size of at least 1. Optionally a table |

Up to **50 bookings** per import, so the preview stays short enough to actually
read.

## Double-bookings are caught at the last moment

Availability is checked **when the bookings are written**, not when the preview
was made. That matters: a slot that was free while you were reading the preview
can be taken by a walk-in a minute later.

If any booking in the batch conflicts, **the whole import is refused** rather
than half-booked, and the AI tells you which one clashed. Fix that line and
re-run it — the rest is still there.

## What it will never do

- **It never emails or texts a customer.**
- **It never creates a service.** An unmatched service is an error in the
  preview, not a new row in your menu.
- **It never adds a customer to your CRM.** Imported bookings carry the name and
  contact details as booking details only.
- **It never cancels, completes, or reschedules an existing booking** — those
  stay manual.
- **It never writes without your approval**, and that approval covers only the
  one preview you read.

## Getting a good result

  Say the date explicitly. "Tuesday 3pm" is ambiguous a week later — "5 August,
  3pm" is not.

- **Include the service name** for appointments, matching what's in your store.
- **Include the party size** for reservations.
- **Do one day at a time** when working from messages; it keeps the preview
  checkable and makes a conflict easy to spot.

## Troubleshooting

- **The AI says it can't write** — the Booking Import permission wasn't granted,
  or your role doesn't cover bookings. Reconnect and tick it, or ask a store
  owner about your role.
- **"That service doesn't exist"** — add it in **Bookings → Services**, then
  re-preview.
- **The import was refused for a conflict** — someone took that slot while you
  were reviewing. Pick another time for that one booking and re-run.
- **The preview expired** — booking previews last 15 minutes. Ask for a new one.
- **A customer says they got no confirmation** — that's expected. Imported
  bookings never message anyone; send it yourself.

## Related guides

- [Bookings overview](/docs/store/pos/event/overview)
- [Managing bookable services](/docs/store/pos/event/managing-event-services)
- [AI Connections Overview](/docs/store/ai-connections/overview)
- [Setting up an AI connection](/docs/store/ai-connections/setting-up-oauth)
- [Understanding permissions](/docs/store/ai-connections/understanding-scopes)
- [Which tools work with Fuze Store](/docs/store/ai-connections/tool-availability)