# Frequently Asked Questions
> Source: https://www.fuze-store.com/docs/store/frequently-asked-questions

# Frequently Asked Questions

**FAQs** are the questions customers ask you most — how to pay, when an order is ready, where you deliver — answered once and shown automatically on your public store page and after checkout.

Open the drawer menu → **Configurations** → **FAQs**.

  FAQs used to be a section on **Preferences → Storefront**. They now have
  their own screen, and every question saves itself the moment you tap
  **Save** — there is no page-level Save button anymore.

## Add a question

Drawer menu → **Configurations** → **FAQs**.

Opens a form with two fields: **Question** and **Answer**.

Keep the question short — it's the line customers tap to expand. The answer is plain text: line breaks are kept, but links and formatting are not.

Tap **Save**. This question is saved on its own — the rest of your list is untouched.

  Add as many as you need, up to 20. Once you reach the limit, remove one
  before adding another.

## Edit or delete a question

Tap the **⋮** menu on any question for **Edit** or **Delete**. Edit reopens the same form pre-filled with the question and answer; save it and only that question changes — the question's link on your store page stays the same even if you reword it. Delete asks you to confirm, then removes it right away.

## Reorder the list

Drag the handle on the left of any question to change the order. Customers see them in the order you set here.

## Hide a question without deleting it

Each question has a switch that controls whether it is shown on your public store page. Turn it off to keep the question on file — for staff reference, or to bring back later — without customers seeing it. Deleting is separate and permanent.

## Where these appear

| Surface                                        | What shows                                                                |
| ----------------------------------------------- | -------------------------------------------------------------------------- |
| Your public store page (`/store/your-store`)   | A **Questions & answers** block with the first three visible questions, and a link to the rest |
| A dedicated questions page                     | All of your visible questions, indexable by search engines                |
| Right after checkout                           | A **Common questions** link under the order code                          |

A store with no questions — or no visible ones — shows none of these.

## Who can do this

Editing FAQs needs the **Store Modify** permission. Store owners and organization owners and admins have it automatically. Staff without it will not see the screen in Configurations.

## Related guides

- [Store Preferences](/docs/store/setup-your-store-preference)
- [Contact & Links](/docs/store/contact-and-links)
- [Share Your Store](/docs/store/share-store/overview)