# Scanning QR Codes & Barcodes
> Source: https://www.fuze-store.com/docs/store/pos/scanning-qr-and-barcodes

# Scanning QR Codes & Barcodes

Fuze Store uses one scan concept at the counter: camera (or hardware wedge) → classify the code → open the order, add a product, or open a booking when Events are on your plan.

## Turn on scanning

Camera scanning is **off by default**.

1. Open **Account → Settings** (device / app settings — not store Preferences).
2. Open the **Point of Sale** section.
3. Turn on **Camera barcode scanner**.
4. Optionally turn on **Hardware barcode scanner** for a USB/Bluetooth wedge (especially useful on web POS).

When camera scanning is on, a **Scan** action appears in the **POS drawer** (and related POS quick access). The register also has its own scanner entry — both use the same dispatch logic.

## Start scanning

Tap **Scan** from the POS drawer. The camera opens full-screen over your current POS screen. Close with **X** to return where you were — an unsaved cart is kept.

  You do not need to leave the register. Scan opens on top and closes back to
  the same screen.

## When there is nothing to point at

Customers often **message** their code instead of showing it. Two buttons on the scanner cover that, and both behave exactly like a scan:

- **Upload image** — pick their screenshot; Fuze reads the code out of the picture.
- **Paste link** — copy the link from the chat first, then tap this. The field arrives already filled from your clipboard, so you just confirm.

## What you can scan

Fuze classifies codes automatically:

| Code                   | Result                                                          |
| ---------------------- | --------------------------------------------------------------- |
| Order / receipt QR     | Opens that order                                                |
| Pickup / claim QR      | Opens the order for handoff                                     |
| Product barcode        | Adds the product to the register cart (options sheet if needed) |
| Waiting-list ticket QR | Opens the waiting-list entry (Waiting List add-on)              |
| Booking / event QR     | Opens the event (Events — **Starter+**)                         |

### Pickup flow

Customer shows a printed claim / receipt QR (or the status page on their phone). Scan → order opens → complete or hand over.

### Product barcodes

Works from **Scan** and from the register scanner the same way. Unknown barcodes stay on the scan UI with a short “not found” note.

  Opening a booking from a QR requires Events on your plan. Free **Basic**
  stores can still scan products and order/claim codes.

## Customer phone camera (live status)

Printed and emailed QRs are **universal links** (`/q/...`). A customer’s stock camera opens a public **live status** page (when the store keeps public status on) — no staff app required.

Staff scanning the same code **inside Fuze** opens the full order or event for work.

  Order and booking notification emails can embed a scannable QR (same universal
  `/q/...` link). Delivering those messages needs Email Notifications
  (**Starter+** / trial) and/or the SMS add-on with Wallet points. See [Managing
  Orders](/docs/store/pos/managing-orders) for the in-app **Notify** dialog.

## Codes that aren’t found

Wrong store, random QR, or unknown barcode → brief “not found”, scanner stays open. Nothing is added.

## Related guides

- [Using the POS Register](/docs/store/pos/using-pos-register)
- [Managing POS Orders](/docs/store/pos/managing-orders)
- [Customer Visibility & Hours](/docs/store/customer-visibility-and-hours)