# Setting Commission Rates
> Source: https://www.fuze-store.com/docs/store/staff-operations/setting-commission-rates

# Setting Commission Rates

A commission rate can live at three levels. When a sale is recognized, Fuze Store resolves each staff member's own rate independently — an item override always wins, then that staff member's own rate, then the store default for that kind of item.

## The three levels

In **Preferences → Store → Staff commissions**, set one default rate for services and one for products — each as a **percent** of the sale or a **flat amount** per unit. This is what applies whenever nothing more specific is set.

On a staff member's own profile, under **Default commission rate**, set a rate just for them. It overrides the store default for every item they work on, unless that item has its own override.

On a product or service, under **Commission override**, set a rate specific to that item. It applies to every staff member on that line, regardless of their own staff rate.

## Percent vs. flat amount

- **Percent** takes a share of the line's price (after discounts, before tax) — the common choice for service-based commissions (porsyento).
- **Flat amount** pays a fixed sum per unit sold, multiplied by quantity — useful for a retail add-on item you want to reward the same way regardless of price.

Either type can be set at any of the three levels; a staff member's percent rate can override a store's flat rate, and vice versa.

## A rate change applies from now on

Changing a rate at any level affects sales recorded after the change. A sale already recorded keeps the rate it was priced at, even if its order changes later. See [How Commissions Are Calculated](/docs/store/staff-operations/how-commissions-are-calculated).

Say your store default is 40% on services. If Marco is a senior detailer, give him his own 45% staff rate — every service he works on now pays him 45%, without touching the store default everyone else uses. If one premium service should pay everyone 50% regardless of who works it, set a 50% override on that item instead.

## Why is my number different?

- **A staff member earned less than their own rate implies.** An item override on that line beat their staff rate — check the product or service for a commission override.
- **A staff member earned more, or less, than the store default.** They have their own staff rate set, which always beats the store default.
- **Two staff on the same line earned different percentages of it.** That's expected. With no rate typed at the register, each staff member's own resolved rate is split evenly across the people on the line, so different rates give different amounts. A rate typed at the register is that person's own cut and is not split. See [Assigning Staff Per Line](/docs/store/staff-operations/assigning-staff-per-line).
- **A rate you set doesn't seem to apply yet.** Rates apply going forward only. Sales already recorded keep the rate they were priced at, even when their order is changed or closed later.

## Related guides

- [Staff Commissions Overview](/docs/store/staff-operations/commissions-overview)
- [Assigning Staff Per Line](/docs/store/staff-operations/assigning-staff-per-line)
- [Staff Pay Structure](/docs/store/staff-operations/staff-pay-structure)
- [Managing Products](/docs/store/product/overview)
- [Creating a Staff Member](/docs/store/staff/creating-a-staff)