Question 1

How do I place an order?

Accepted Answer

Select your preferred delivery date and meal option, then click Add to Cart.

When you're ready, go to Checkout and provide:

• Your Floor/Location at Vertiv
• Complete Name
• Mobile Number
• Delivery Date — as selected for your meal
• Delivery Time — 11:00 AM

All Dayshift orders will be delivered on or before 11:00 AM.

Click “Get My Order Code” to proceed.

Question 2

What do I do after getting my Order Code?

Accepted Answer

Click “Share this order” then Viber on the page and send your order to Gastro Kusina.

You will receive an Order Received message via Viber, followed by your payment link.

Question 3

How do I pay?

Accepted Answer

Payment is through GCash or Maya using the payment link sent via Viber.

After payment, please send your proof of payment to Gastro Kusina via Viber.

You will then receive your Order and Payment Confirmation.

Question 4

What is the order cutoff time?

Accepted Answer

For 11:00 AM Dayshift delivery, the order cutoff is 10:00 PM the previous day.

Question 5

Is there a limit on how many meals I can order?

Accepted Answer

Yes. Each meal has a daily limit of 20–30 servings, depending on the dish.

Once a day's batch is sold out, that meal will no longer be available for ordering until its next scheduled date.

Question 6

Can I order for future dates?

Accepted Answer

Yes. You may select and order meals for other available dates within the week.

Question 7

Can I cancel or change my order?

Accepted Answer

Please send us a Viber message as soon as possible if you need to change or cancel your order.

Requests are subject to the applicable order cutoff time.

Question 8

Where will my order be delivered?

Accepted Answer

Orders will be delivered to the designated Gastro Kusina delivery point at Mega Tower.

Question 9

Will I receive a delivery reminder?

Accepted Answer

Yes. We aim to send a reminder approximately 1 hour before delivery.

Question 10

What if I have a problem with my order or payment?

Accepted Answer

Please message Gastro Kusina via Viber and provide your Order Code and details of the concern so we can assist you.

Question 11

What’s included in a packed meal?

Accepted Answer

Each packed meal includes 1 viand + 1 cup of rice, packed in a microwavable container with proper labeling, plus a disposable cutlery set.

Question 12

Do I need to download an app?

Accepted Answer

No. You can place your order through our web-based online store. No app download is required.

Questions & answers