Managing the Queue
The Waiting List screen gives you full control over your customer queue. You can add customers, adjust their position, track wait times, and update their status as you serve them.
Opening the Waiting List
- Open the sidebar menu.
- Select Waiting List.
You see the current queue with each customer's name, party size, position, and status.
Adding a Customer to the Queue
- Press the Add to Queue button.
- Enter the customer's Name.
- Enter the Party Size (number of people).
- Press Save.
The customer appears at the end of the queue. They receive a position number and an estimated wait time.
Queue Entry Fields
| Field | Required | Description | Example |
|---|---|---|---|
| Name | Yes | The customer's name | Maria Santos |
| Party Size | Yes | Number of people in the group | 4 |
| Notes | No | Special requests or details | Needs high chair |
Viewing the Queue
The queue list shows all waiting customers in order. Each entry displays:
- Position in the queue
- Customer name
- Party size
- Wait time since they joined
- Estimated remaining wait
- Status (Waiting, Served, No-Show)
Reordering the Queue
Sometimes you need to adjust the order. For example, a VIP customer or a customer with a reservation may need to move up.
- Press and hold a customer entry in the queue.
- Drag it to the new position.
- Release to confirm.
The queue updates immediately. Other customers shift to reflect the new order.
Marking a Customer as Served
When you are ready to serve the next customer:
- Find the customer in the queue.
- Press the Serve button on their entry.
- The customer moves out of the active queue.
Served customers appear in the history for that session.
Marking a Customer as No-Show
If a customer leaves before being served:
- Find the customer in the queue.
- Press the No-Show button.
- Confirm the action.
The customer is removed from the active queue. This keeps your wait times accurate.
Estimated Wait Times
The system calculates estimated wait times based on your average service time. As you mark customers as served, the estimates become more accurate over time.
Customers earlier in the queue have shorter estimated waits. The system updates estimates as the queue changes.
Tips
- Update statuses promptly. Mark customers as served or no-show right away to keep estimates accurate.
- Use notes for special requests. This helps staff prepare before the customer arrives.
- Check the queue regularly. Stay on top of the list during busy periods.
- Communicate wait times. Let customers know their estimated wait when they join.