Waiting List Overview

When your store gets busy, a waiting list keeps things organized. The Waiting List feature lets you manage a customer queue, track positions, and notify customers when you are ready to serve them.

What is the Waiting List?

The Waiting List is a digital queue for your store. Instead of asking customers to wait without structure, you add them to a list. Each customer gets a position in the queue. You serve them in order and mark them as done.

Your POS handles the queue automatically. You focus on serving customers.

Who Should Use This Feature?

The Waiting List works well for businesses that serve customers one at a time or in groups. Common use cases include:

• Restaurants managing table availability
• Service businesses like salons, barbershops, and spas
• Retail stores with fitting rooms or personal shopping
• Any business where customers need to wait for their turn

Key Features

• Add customers quickly. Enter a name and party size to join the queue.
• Track positions. See every customer's place in line at a glance.
• Estimated wait times. Give customers a realistic expectation of how long they will wait.
• Mark as served. Move customers out of the queue when you serve them.
• Handle no-shows. Remove customers who leave without being served.
• Reorder the queue. Adjust positions when priorities change.

How It Works

1. A customer arrives and asks to be added to the list.
2. You add their name and party size to the Waiting List.
3. The customer receives a queue position and an estimated wait time.
4. When a spot opens, you call the next customer.
5. You mark them as Served or No-Show to keep the list current.

Benefits

• Reduce crowding. Customers can wait nearby instead of standing in line.
• Improve the experience. Clear expectations make waiting less frustrating.
• Stay organized. Never lose track of who is next.
• Save time. Spend less time managing the line and more time serving.

Related Guides

• Managing the Queue
• Store Session Overview