Organization Invoices

Add-on required. This feature requires the Organization Management add-on to be active on your store. View add-ons

Organization invoices are consolidated billing records for the entire organization. They are separate from individual store invoices.

How Organization Billing Works

When stores are linked to an organization, their billing is consolidated under the organization's subscription:

The organization has its own subscription that covers all linked stores.
Each store's billing migrates to the organization subscription at the next billing cycle after being linked.
Invoices are generated for the organization as a whole, not per individual store.
If a store is unlinked, its billing returns to the owner's personal subscription at the next billing cycle.

Who Can Access Invoices

Action	Owner	Admin	Billing	Member
View invoices	Yes	Yes	Yes	No
Download PDF	Yes	Yes	Yes	No
Pay invoices	Yes	No	Yes	No
Manage payment method	Yes	No	Yes	No

Admins cannot pay

Organization admins can view and download invoices but cannot make payments or manage payment methods. Only owners and billing members can process payments.

Viewing Invoices

Go to Account and open Organizations.

Select the organization.

Scroll to the Recent Invoices section, or press View All to see the full list.

The invoice list shows:

Invoice number
Billing period
Total amount
Payment status (Paid, Pending, Overdue)

Paying an Invoice

Open the invoice detail page.
Press Pay Invoice.
Select a saved payment method.
Confirm the payment.

Payments are processed through your saved payment methods. If you do not have a payment method on file, add one using the payment method management option first.

Payment Method Management

Organization owners and billing members can manage the payment method used for organization invoices:

Open the organization detail page.
Go to the Billing or Payment Method section.
Add, update, or remove a payment method.

The organization payment method is separate from your personal subscription payment method.

Grace Period and Store Suspension

If an organization invoice payment fails, the following happens:

Grace period begins. You have 7 days to make the payment.
Grace period expires. If payment is not received within 7 days, all stores linked to the organization are suspended.
Stores are suspended. Suspended stores cannot process transactions. Staff can still log in but cannot perform sales or other operations.

Suspension affects all linked stores

When the grace period expires, all stores under the organization are suspended — not just the stores that generated the unpaid charges. Pay the outstanding invoice promptly to avoid disruption.

Reactivation After Suspension

Once the overdue payment is cleared:

All suspended stores are reactivated automatically.
No manual action is needed to restore store access.
Transactions can resume immediately after payment is processed.

Downloading an Invoice

Press the Download button next to any invoice to get a PDF copy. The download link is temporary and expires after a short time.