Turning On Commissions
Staff Commissions is a preference inside the Staff Operations add-on — there's nothing extra to buy, and no separate setup wizard. It's one switch plus two default rates.
Preferences showing the Staff commissions toggle and the default service and product rate fields — screenshot coming soon
Turn it on
Open Preferences
Go to Preferences → Store → Staff commissions.
Turn on Staff commissions
Flip the switch. This is the master control — with it off, nothing in this whole guide section applies: no ledger, no rates, no per-line staff assignment.
Set your default rates
Set one default rate for services and one for products — each as a percent of the sale or a flat amount per unit. These apply whenever a staff member has no rate of their own and the item has no override. See Setting Commission Rates.
Choose your pay period
Pick how often you pay your staff: Weekly (Monday to Sunday), Twice a month (the 1st–15th and the 16th to the end of the month), or Monthly. This sets what This pay period and Last pay period mean in the commission screens and reports. It starts on twice a month.
What turning it on also switches on
Turning on Staff commissions turns on per-line staff assignment at the register at the same time — a commission needs a staff member to attach to, and that assignment happens per line, not just per order. You'll see a new Staff field appear on each line item in the cart.
By default, staff assigned to an order (rather than a specific line) will still earn commission on any line that has no staff of its own. If you'd rather commission only apply to lines someone was explicitly tagged to, there's a separate switch for that — see Order-Level Staff and Commissions.
Existing orders aren't back-filled
Turning commissions on doesn't reach into the past. Orders completed before you flipped the switch never get a commission entry — the ledger only starts from the moment commissions are on. If you need an older sale reflected, add it as a manual addition on the staff member's next payout instead.
Who can see and manage commissions
Two cards in the role editor control this feature for staff, both under People:
- Commissions — View (see commission figures, the ledger, and the Staff Commissions report) and Manage (set a staff member's pay structure and default commission rate).
- Payouts — View (see payouts, payout statements, and cash advance balances), Manage (record payouts and give cash advances), and Delete (delete payouts and cash advances).
The two are independent: someone can pay staff without seeing their commission ledger, or review commissions without being able to hand out money. Changing line staff on an open order is part of running the register, not either card.
A staff member can always see their own numbers from My Profile → Commissions with no permission at all — that view is permission-free by design, since it only ever shows what's theirs. See My Commissions.
Turning it off later
Turning the switch back off stops new commission from accruing — it doesn't erase history. Past ledger entries, statements, and payouts stay exactly as they were; you just can't record new commission or open new payouts until you turn it back on.