Switching Store & Resetting
Both live under Settings → Danger zone, and the name is honest: these
cannot be undone. Read what each one erases before you use it.
Neither touches your data in the cloud. Orders, products, customers, and reports
are safe — what's at stake is what lives on this computer.
Export a support bundle first
The bundle contains recent logs and the full audit trail — both of which
these actions wipe. If you might need the history for compliance or to work out
what went wrong, export it before you continue.
Use Export support bundle, right there in the Danger zone.
Switch store
Connects this Hub to a different store you administer. Use it when a
computer moves between branches, or you set it up against the wrong store.
Switching wipes device-bound state
Switching wipes the local audit log and unpairs every paired phone. It
keeps you signed in — you don't need to re-enter your account details, but
every staff device has to pair again.
If your account only manages one store, the option tells you so — there's
nothing to switch to.
The browser certificate is per store
Each store has its own Hub certificate, so after switching, browsers on this
computer show Not Secure again until you install the new store's
certificate — Settings → Network → Download certificate. See Installing
the Hub Certificate.
The previous store's certificate is kept, not deleted. If you switch back
later, the copy already installed on this computer still works and there is
nothing to redo.
Reset Fuze Store Hub
Signs you out and restarts into the setup wizard, as if freshly installed.
Always reset:
- All Hub settings and the link to your store
- Paired browsers — you'll need to pair again
- Your sign-in session and the device's access token
Only if you tick the box ("Also delete this store's local data"):
- The audit log, KDS tickets, print queue, logs, and the TLS keypair for the
store this Hub is bound to
Other stores on the same computer are untouched
The optional wipe is scoped to the currently bound store. If this computer
has been used with other stores, their local data stays. Paired phones for the
wiped store will need to be re-paired.
Leave the box unticked to keep local store data — that's the default, and it's
the right choice when you're resetting to fix a configuration problem rather
than decommissioning the machine.
Which one do I want?
| Situation | Use |
|---|---|
| Moving this computer to another branch | Switch store |
| Set it up against the wrong store | Switch store |
| Settings are tangled, want a clean start | Reset, box unticked |
| Retiring or handing on the computer | Reset, box ticked |
| Just want to sign in as someone else | Neither — sign out from the user menu, or from the bar at the top of the store-picker and setup screens |
| Printing is broken | Neither — see Print Jobs |
Reset is rarely the answer to a hardware problem. If a printer stopped working,
the Print Jobs screen and Troubleshooting will get you there faster and without
losing your setup.
After a reset
The Hub restarts into the setup wizard. You'll sign in, pick a store, and pair
devices again — the same path as
First-time setup.