Print Jobs
Print Jobs in the sidebar shows what the Hub has printed recently and lets
you retry anything that failed. This is the screen to open when a customer says
"I never got my receipt".
Reading the list
Each row shows when the job was created, which printer it went to, its
status, how many attempts it took, and any details about what went
wrong.
Filter by All, Active, Completed, or Failed. Active covers
anything still in progress — waiting, printing, or waiting to be retried.
| Status | What it means |
|---|---|
| Queued | Waiting its turn |
| Retrying in Ns | The Hub could not reach the printer and will try again on its own |
| Printing | Being sent to the printer right now |
| Completed | Sent to the printer successfully |
| Failed | Stopped and waiting for you |
| Canceled | You dismissed it — it will not print |
Completed means sent, not necessarily printed
The Hub can confirm it handed the job to the printer. It cannot tell whether
the paper ran out halfway through. If a job shows Completed but nothing came
out, check paper and the printer's own status light.
When a print fails
The Hub retries a failed print by itself when it could not reach the printer —
you will see Retrying in 30s on the job. It tries three times, waiting a
little longer each time.
If the printer stopped partway through a receipt, or the Hub was closed
mid-print, the job stops and waits for you instead. That is deliberate: retrying
on its own could print a second, overlapping copy on top of the paper already in
your hand.
Jobs waiting for you show as Failed with the reason. Press Retry to try
again, or Cancel to dismiss it.
Retrying a failed job
Fix the cause first — paper, power, cable, or network — then use the row's
retry action. The job goes back into the queue and prints on the next attempt.
Retry gives it three fresh attempts, so the attempts count can read something
like 3 / 6 afterwards.
If a job is no longer wanted (a voided order, a duplicate), cancel it instead so
it doesn't print later when the printer reconnects. A canceled job moves to
Canceled and stops offering a Retry action.
A whole column of failures that start at the same time is almost always one
cause — the printer lost power or dropped off the network. Fix that, then
retry the newest job to confirm before retrying the rest.
Why jobs fail
- The printer is off, out of paper, or its cover is open
- A network printer changed IP address
- A USB cable was unplugged, or the printer was unplugged and moved
- The printer was removed from the Hub while jobs were still queued
- The Hub was closed or restarted while a job was printing
The register tells you too
When a job the register handed off finally gives up, the tablet or phone shows
"A print job failed. Check Print Jobs on the Hub." — this screen is where that
message points.
For diagnosis beyond this screen, see
Troubleshooting.
How long jobs are kept
Print jobs are kept for 90 days, then removed automatically.