Frequently Asked Questions
FAQs are the questions customers ask you most — how to pay, when an order is ready, where you deliver — answered once and shown automatically on your public store page and after checkout.
Open the drawer menu → Configurations → FAQs.
Moved out of Preferences
FAQs used to be a section on Preferences → Storefront. They now have
their own screen, and every question saves itself the moment you tap
Save — there is no page-level Save button anymore.
Add a question
Open FAQs
Drawer menu → Configurations → FAQs.
Tap Add question
Opens a form with two fields: Question and Answer.
Write the question and answer
Keep the question short — it's the line customers tap to expand. The answer is plain text: line breaks are kept, but links and formatting are not.
Save
Tap Save. This question is saved on its own — the rest of your list is untouched.
Up to 20 questions
Add as many as you need, up to 20. Once you reach the limit, remove one
before adding another.
Edit or delete a question
Tap the ⋮ menu on any question for Edit or Delete. Edit reopens the same form pre-filled with the question and answer; save it and only that question changes — the question's link on your store page stays the same even if you reword it. Delete asks you to confirm, then removes it right away.
Reorder the list
Drag the handle on the left of any question to change the order. Customers see them in the order you set here.
Hide a question without deleting it
Each question has a switch that controls whether it is shown on your public store page. Turn it off to keep the question on file — for staff reference, or to bring back later — without customers seeing it. Deleting is separate and permanent.
Where these appear
| Surface | What shows |
|---|---|
Your public store page (/store/your-store) | A Questions & answers block with the first three visible questions, and a link to the rest |
| A dedicated questions page | All of your visible questions, indexable by search engines |
| Right after checkout | A Common questions link under the order code |
A store with no questions — or no visible ones — shows none of these.
Who can do this
Editing FAQs needs the Store Modify permission. Store owners and organization owners and admins have it automatically. Staff without it will not see the screen in Configurations.