Print Queue & Status

Things go wrong sometimes. A printer runs out of paper, the LAN Bridge computer reboots, the Wi-Fi blinks. Fuze Store is built so that none of those events lose your prints. This page explains the safety net.

The status banner

The first thing you'll notice when a printer goes offline is a banner at the top of the printer screen.

The banner is non-blocking — you can keep ringing up sales. It just keeps you informed.

What is the print queue?

The print queue is a hidden list of prints that failed to reach a printer right away. Instead of losing the print, Fuze Store remembers it and retries when the printer comes back.

Each queued print remembers:

• The order it belongs to.
• Which routing rule fired it.
• Which printer it should go to.
• How many times it has been tried.
• The error message (if any).

You can see queued prints from any printer's detail page in the Status & Queue section.

How retries work

   ┌──────────────┐
   │ Print fails  │
   └──────┬───────┘
          │
          ▼
   ┌──────────────┐
   │  Add to      │
   │  queue       │  ← "Print queued for retry" toast
   └──────┬───────┘
          │
          │ Wait for printer to reconnect
          ▼
   ┌──────────────┐
   │ Connection   │
   │ restored     │  ← "LAN reconnected" toast
   └──────┬───────┘
          │
          │ 5-second debounce
          ▼
   ┌──────────────┐
   │ Flush queue  │  ← "Print queue flushed" toast
   └──────┬───────┘
          │
          ▼
   ┌──────────────┐
   │   Printed    │
   └──────────────┘

The queue is automatic. You don't have to tap "retry" — Fuze Store retries each job up to 3 times as soon as the printer is reachable again.

If a job still can't print after 3 tries, it stays in the queue marked failed. You can then retry it manually or cancel it.

Manual retry and cancel

Open any printer's detail page. The Status & Queue card shows:

• Number of jobs queued (waiting to be tried)
• Number of jobs failed (tried 3 times, gave up)
• Each job has its own Retry and Cancel button

Tap Retry to put a failed job back in line. Tap Cancel to remove it permanently.

Print history on orders

Every order keeps a Print History card on its detail page so you can see exactly what was printed for that specific order, when, and on which printer.

Each entry shows:

• The printer name
• A status badge (queued, printing, completed, failed)
• The trigger that fired the print (Order Created, Payment Completed, etc.)
• The time it was attempted
• An error message if it failed

This is the place to look when a customer says "I never got my receipt" — you can confirm at a glance whether the print succeeded.

What happens when you have no printers yet

If you open the Printers screen and you haven't added any yet, you'll see a Setup Card with a friendly explanation and an Add Printer button. This is just a helpful empty state — nothing has gone wrong.

Migrating from the old single-printer setup

If you used Fuze Store's previous single-printer Bluetooth setup, you'll see a one-time Migration Banner at the top of the Printers screen. Tapping Migrate does three things automatically:

Your existing receipts continue to print exactly as before, just through the new system.

Bluetooth printers and the queue

Bluetooth printers have one limitation: they can't be retried from the queue automatically. This is because retrying a print needs the full order data, and Bluetooth printers run on the device itself rather than through the LAN Bridge.

If a Bluetooth print fails, you'll see a toast and the failed print will appear in the order's Print History — but you'll need to use Reprint from the order detail page to try again. Network, USB, and Serial printers don't have this limitation.

Toasts you'll see

Related guides

• Printers Overview
• Connecting a Printer
• Routing Rules
• LAN Bridge Setup
• Troubleshooting