How Booking-Time Staff Availability Works
When you create or edit an appointment in Fuze Store POS, the Staff picker shows every staff member but disables anyone who is unavailable for the time you picked. This guide explains why a staff member might appear disabled and how to fix it.
Where You See It
The staff picker opens from the appointment form when you tap the Staff row. Each staff member is shown as a card. If they cannot take this appointment, the card is dimmed and shows a small reason chip.
Reason Chips
| Chip | What it means | Typical fix |
|---|---|---|
| Off schedule | The staff member has no working hours that cover the chosen time, or an override marks them as unavailable for that day. | Update the staff member's weekly schedule, or remove the override. |
| Has conflict | The staff member already has another booking that overlaps with this time, including the buffer before and after the service. | Pick a different time, choose another staff member, or move the conflicting booking. |
| Outside business hours | The chosen time falls outside the staff member's working window for at least one day in the range you are looking at. | Choose a time inside the staff member's working hours, or extend their schedule. |
How the Picker Decides
For the date and time you have selected, Fuze Store checks each staff member against:
- Their weekly working hours for the day of the week.
- Any override for that exact date (overrides win over the weekly schedule).
- Any existing event that overlaps with the slot. If you picked a service, the slot is widened by the service's buffer before and buffer after so back-to-back bookings still leave prep / cleanup time.
If you are editing an existing appointment, the appointment's own time block is excluded from the conflict check — you can keep the same staff and just nudge the time.
Tips
- Always set up at least one weekly schedule row for every staff member. Without a schedule, Fuze Store treats them as unavailable.
- If a staff member is sick or on leave, add an override instead of clearing their weekly schedule. Overrides keep the recurring pattern intact.
- Adjust each service's buffer values to give staff realistic prep and cleanup time.
- The picker refreshes every time you change the service, date, or time slot — there is no manual "reload" needed.