📅 Events: Appointments & Reservations Overview
Fuze Store POS makes managing all your bookings simple and stress-free! In Fuze, every Event is either an Appointment or a Reservation. Understanding the difference helps you run your business smoothly and give customers a great experience.
✨ What Are Events?
- Events are any scheduled bookings in your business. There are two types:
- Appointments
- Reservations
Appointments
- Appointments are bookings that must have at least one service or product attached. For example, a haircut, massage, or personal training session. You can’t create an appointment without choosing a service or product.
Note: When you create an appointment, Fuze Store POS will automatically create an order for you, since every appointment includes a service or product. This makes checkout and payment easy for both you and your customer.
Reservations
- Reservations are bookings for spaces like tables, rooms, or areas (for example, in a restaurant or hotel). Services or products are optional—you can reserve a space by itself, or add items if needed (like a dinner reservation with or without pre-ordering food).
Key Difference:
- Appointments = Service or product required
- Reservations = Service or product optional
⚙️ Field Explanations
| Section | Field | What it Means | Required | Possible Values | Example |
|---|---|---|---|---|---|
| General | Event Type | The type of event (Appointment or Reservation) | Yes | Appointment, Reservation | Appointment |
| Title | The title of the event | Yes | (Any) | Team Meeting | |
| Start Date | The start date and time of the event | Yes | (Any Date) | 2023-09-15 10:00 AM | |
| End Date | The end date and time of the event | Yes | (Any Date) | 2023-09-15 11:00 AM | |
| Is All Day | Whether the event lasts all day | Yes | Yes, No | No | |
| Location | Where the event takes place | (Any) | Meeting Room A | ||
| Note | Additional information about the event | (Any) | |||
| Description | Short details about the event | (Any) | |||
| Customer | Customers | List of customers associated with the event. See Customer Overview for more details. | Yes | (Any) | John Doe |
| Item | Items | List of items (service or product) associated with the event. See Product Overview or Service Overview for more details. | Yes (If event type is appointment) | (Products or Services in the store) | Massage, Facial |
| Exclude Tax | Whether to exclude tax for the items | Yes, No | No | ||
| Discounts | Discounts | List of discounts applied to the event. See Discount Overview for more details. | (Discounts in the store) | ||
| Custom Discount | Rate Type | The type of rate for the custom discount | Fixed, Percentage | ||
| Rate | The rate of the custom discount | (Any number) | |||
| Payments | Payments | Payments attached to the event. |
🚀 Why Use Events in Fuze Store POS?
- Stay Organized: View all your bookings in one calendar so you never double-book or miss a customer.
- Save Time: Quickly add, edit, or cancel appointments and reservations.
- Reduce No-Shows: Send reminders so customers remember their bookings.
- Personalize Service: Track what each customer likes and make every visit special.
- Maximize Your Space: Fill your schedule and make the most of your staff, rooms, or tables.
💡 Tips
- Use clear names and details for each event so staff and customers know what to expect.
- Remember: Appointments must have a service or product, but Reservations can be made with or without them.
- Set up reminders to reduce no-shows and keep your schedule running smoothly.
- Review your bookings regularly to spot busy times and plan ahead.
- You can always edit or cancel events as your business needs change.
🔗 Related Guides
For more help, see the documentation or contact support.