How to Complete a Refund

Follow these steps to return money to a customer through Fuze Store POS.

Step-by-Step Guide

1. Open the menu. Click the sidebar menu icon to open navigation.
2. Go to Refunds. Select Refunds from the menu list.
3. Find the refund. Search or use filters to locate the refund you need.
4. Open the refund. Click View Details to see the refund information.
5. Complete the refund. Click the Complete Refund button to open the refund payment form.
   • Entering the full amount processes a full refund and marks the refund as completed.
   • Entering a smaller amount processes a partial refund. The refund status changes to "Processed" and the remaining balance is calculated automatically.
6. Enter the refund amount. Confirm or adjust the amount, then submit.

The refund is processed and your records update automatically.

Tips

• Always double-check the order and items before refunding.
• Communicate clearly with customers about the refund process.
• Use notes to explain the reason for the refund. This helps your team.
• Refunds can be full or partial. Only refund what is needed.
• Use the same payment method as the original sale when possible.