✅ How to Complete a Refund
Need to return money to a customer? Completing a refund in Fuze Store POS is simple and quick. Just follow these steps to make sure everything goes smoothly for you and your customer.
📍 Step-by-Step Guide
- Open the Menu: Click the ☰ sidebar hamburger menu to open navigation.
- Go to Refunds: Select Refunds from the menu list.
- Search Refund: Find the order you want to refund using the search or filters.
- Open the Refund: Click View Details to see the refund information.
- Make a Refund: Click the “Complete Refund” button. This will open the refund payment form.
- Putting the whole amount will process a full refund and complete the refund.
- If partial refund, the refund will turn in to processed and compute the remaining amount to be refunded.
- Enter Refund Amount: The system will show the amount to refund. Adjust if needed (for partial refunds).
That’s it! The refund will be processed, and your records will update automatically.
💡 Tips
- Always double-check the order and items before refunding.
- Be friendly and clear with customers about the refund process.
- Use notes to explain the reason for the refund (helpful for your team).
- Refunds can be full or partial—only refund what’s needed.
- Make sure to use the same payment method as the original sale when possible.
Need more help? Check the documentation or contact support!