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đŸ§Ÿ Removing Tax When Ordering


Sometimes you may need to remove or adjust tax for a specific order—maybe your customer is tax-exempt, or you’re running a special promotion. Don’t worry, you don’t need to be an accountant or have technical skills! This guide will show you how to easily remove tax from an order in your POS system.


📍 Step-by-Step Guide.

  1. Open the Menu: Click the ☰ sidebar hamburger menu to open navigation.
  2. Go to POS Register: Select Register under POS section from the menu list.
  3. Start a New Order: Begin by adding items to the order as usual.
  4. Removing Tax:
    • If you want to remove tax on specific item, select the item you want to modify and look for the tax section. Check the Exclude Tax field to remove tax for that item.
    • If you want to remove tax on whole order, go to Summary and look for Menu button below. Click it to open the menu options and click the Remove Tax option to remove tax for the entire summary.
  5. Review the Order Summary: Before completing the sale, look at the order summary or checkout screen.
  6. Complete the Order: Finish the sale as usual. The receipt and order summary will now show no tax (or the adjusted tax amount).

💡 Tips
  • Check Your Settings: Some stores may require manager approval to remove tax. If you don’t see the option, ask your admin or manager.
  • Use Notes: If you remove tax for a special reason (like a charity event or tax-exempt customer), use the notes field to record why.
  • Stay Compliant: Only remove tax when it’s allowed by your local laws or store policy.
  • Double-Check: Always review the final total before completing the order to make sure the tax is correct.

🏆 Best Practices
  • Train your staff on when it’s appropriate to remove tax.
  • Keep records of tax-exempt sales for reporting and compliance.
  • Regularly review your tax settings to match current regulations.

For more help, see the documentation or contact support.